Refund policy
Returns & Exchanges
We carefully inspect every item before shipment to ensure quality
We accept returns only in the following cases:
Item arrives damaged
Item is defective
Wrong item received
To request a return, please contact us within 7 days of delivery at hello@dthaneus.com and include photos of item and the issue
Non-Returnable Items
Due to the handcrafted nature of our products and our direct-from-artisan fulfillment model:
We do not accept returns or exchanges for the following:
Change of mind
Personal preference
Minor natural variations in materials or craftsmanship
We encourage customers to review product details carefully before making a purchase
If you have any questions, our support team is always happy to assist you before placing your order
Return Conditions
Items must be unused and in original condition
Return shipping costs may apply depending on the case
Order Responsibility
We are not responsible for lost or stolen packages once marked as delivered
Please ensure your shipping information is accurate before placing your order
Contact
For any inquiries, please contact us at: hello@dthaneus.com